Terms and Conditions
Welcome to Trillium Hotel, managed by Stay Sphere. By accessing our website, making a reservation, or staying at our hotel, you agree to comply with the following Terms & Conditions. Please read them carefully before making a booking.
Reservations
- All reservations are subject to availability and confirmation.
- Guests must provide accurate personal and contact information while booking.
- The hotel reserves the right to refuse or cancel any booking due to incorrect information, non-payment, or unforeseen circumstances.
Check-in & Check-out
- Check-in Time: 2:00 PM
- Check-out Time: 12:00 PM
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Guests must present a valid government-issued photo ID during check-in as per local regulations.
Payment Policy
- Full or partial advance payment may be required to confirm your reservation.
- We accept major payment methods, including cash, credit/debit cards, UPI, and bank transfers (subject to availability).
- Any outstanding balance must be settled before check-out.
Cancellation & Refund
- Cancellations and refunds are subject to our Refund Policy.
- Refund processing times may vary depending on the payment method and banking procedures.
- Certain promotional offers or special rates may be non-refundable.
Guest Responsibilities
Guests are expected to:
- Respect hotel property and other guests.
- Maintain appropriate behavior during their stay.
- Compensate the hotel for any damage caused to hotel property due to negligence or misconduct.
- Comply with all applicable laws and hotel regulations.
Hotel Rules
- Smoking is permitted only in designated smoking areas.
- Illegal activities, possession of prohibited substances, or disruptive behavior are strictly prohibited.
- Pets are allowed only if prior approval has been obtained from hotel management.
- Visitors may be subject to hotel policies and local regulations.
Liability
While every effort is made to ensure guest safety and comfort, Trillium Hotel shall not be responsible for:
- Loss, theft, or damage of personal belongings.
- Delays or interruptions caused by natural disasters, government restrictions, strikes, or other events beyond our control.
- Any indirect or consequential losses arising from your stay.
Website Usage
All content on this website, including text, images, logos, and graphics, is the property of Trillium Hotel or its licensors and may not be copied, reproduced, or distributed without prior written permission.
Changes to Terms
Trillium Hotel reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be published on this page and become effective immediately upon posting.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or hotel services shall be subject to the jurisdiction of the competent courts in Srinagar, Jammu & Kashmir.
Contact Us
For any questions regarding these Terms & Conditions, please contact:
Trillium Hotel
Managed by Stay Sphere
Nowgam, Near Axis Bank, Srinagar, Jammu & Kashmir โ 190015
Phone: +91 70063 03300
Email: info@hoteltrillium.com